Each of my creations is made-to-order. I make them in my sweet cottage in Belgrade and my sister, who lives in Belgium, ships them to you. Our current production time is from as short as 1 day to as long as 2 weeks, depending on the items.

Orders are shipped via Belgian Royal Mail priority service. Shipping time to the USA is usually 1-3 weeks. (COVID19 pandemic temporary change: 1-8 weeks). This is a very reliable service, and 99% of our parcels arrive safely. It does not include tracking though. Tracking needs to be paid for separately here in Belgium. PLEASE NOTE THAT WE DO NOT PURCHASE TRACKING AUTOMATICALLY. If you would like it upgraded to Priority with tracking number, please purchase a separate listing in our shop: https://www.mydearpoppet.com/listing/829958010/online-tracking-for-your-parcel?ga_search_query=tracking&ref=shop_items_search_1&frs=1

If you did not add tracking, and your parcel does not show up after 6 weeks, we shall consider it lost and we will refund you or reship.
Temporary change COVID19 related (instead of 6 weeks, we will wait for 8 weeks before we consider your parcel lost).

Shop policies:

If, for any reason, you don’t feel happy about my items, please contact me through the Etsy conversation system. I will do my best to make sure that you are a satisfied customer.

I will always exchange or refund merchandise if you are not pleased with your order. Do note, however, that I cannot pay for the shipping of the item you wish to return in cases where the client has misunderstood the description of our item - for example, if the client purchases a garland believing (for whatever reason) that it is 3 meters long, while the description clearly states that it is 2 meters long, we will refund his/her money but it is the client who has to pay the postage for the item they will be returning to us. Feel free to contact me at any time with questions, comments or concerns.

Custom orders:

Please pre-pay 100% - all custom sales are final. We do not exchange or refund the custom made orders.

Etsy address:

Please make sure your Etsy address is updated and correct. I will be shipping to the Etsy address and not Pay Pal. If you would like me to ship to another address, please mention it in the "note to seller" box when paying. If this policy is not followed--a refund or new purchase will not be granted.