I am so sorry the card hasn't arrived. I felt the only solution I could offer was to cancel your order since two separate orders haven't arrived at your address. Although there are delays with some orders, they are still arriving but two orders to your address have vanished and I felt uncomfortable sending two more out. I did guide you to an alternative place to buy them where they will be shipped from your country rather than the UK so I feel I did offer a different option. It is highly unusual for packages to disappear. As you will see from my other reviews, customers are happy. Again, I am sorry for your disappointment. I so wish I had control over the postal service.