All items must be returned unworn in their original gift box to qualify for a refund or exchange. Postage and adequate insurance is the responsibility of the buyer. If you wish to exchange your order (ie wrong size ), a shipping cost of £2.90 for UK, £9.50 for international orders will be applied.

Please allow up to 5 days after we have received your exchange/return to be inspected
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

All returns must be in an unworn, unmarked, as new condition and complete in original packaging. If the items show any wear, beyond what may be result of handling, a deduction will be made from your refund.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

1. You can return ready made ring. Contact me within 3 days of delivery and ship the item back within 7 days of delivery. An exchange fee of £2.90 uk and £9.5 will be applied

2. Rings which are made to your specific size qualify as personalised items, therefore cannot be returned. Please buy carefully and if you have any questions regarding the ring you wish to purchase, do not hesitate to contact me!

All returns must be in an unworn, unmarked, as new condition and complete in original packaging. If the items show any wear, beyond what may be result of handling, a deduction will be made from your refund.

Please note that all handmade jewellery pieces are delicate and should be handled with care. Remember to avoid contact with water and remove your pieces when swimming, washing hands/dishes, being sport active or taking a shower. For cleaning use proper polishing cloth.

SILVER JEWELLERY:
- Clean pieces without stones and patina (dark blackening) using polishing cloth or silver jewellery cleaning solution.
- Pieces with stones and patina are more fragile and can be damaged (removed) by solutions, clean those gently using warm soapy water and polishing cloth and pat dry immediately.

RING SIZE

𝙍𝙞𝙣𝙜𝙨: For wider rings 7mm+, ensure that you measure close to the joint as this is the widest part of your finger and may differ from your standard size. We always recommend getting sized by a jeweller for large width rings

BEADED BRACELETS SIZE

Some bracelets are fixed size, the information will be clearly visible in the listing description. The "average" adult female wrist size is 70mm+ in diameter.

For the rest I'm using your wrist size. Please make sure that you take the exact size of your WRIST. You can use the flexible measuring tape or piece of string (take the size and check with the ruler). I will add some space for best fit.

If you need assistance with measuring, please contact me!

All of my orders are hand packaged and decorated. I put a lot of thought and care into packaging as I find it as important as what it carries inside.

> If you wish to send the order directly to the recipient, it's possible, just let me know!

*Seller can not be held responsible for lost or delayed packages where proof of postage has been supplied. We always recommend you upgrade to fully tracked particularly for international orders.

*Please note these are only ESTIMATED delivery times and you can expect there may be delays around public holidays and festive seasons.

However, I am bound by the conditions of Royal Mail's policy regarding lost packages. Royal Mail do not consider a package lost until the below timescales have passed:


Undeliverable Orders

If a package is returned to me because it is undeliverable due to an inaccurate shipping address provided by yourself, or if you don’t claim your package from the sorting centre, I cannot be held responsible.

We are always happy to replace any jewellery that has a manufacturing fault. We are unfortunately not able to replace any jewellery that has been accidentally damaged or any damaged through fair wear and tear.

Fair wear and tear is not a fault and you have no right to return, refund or exchange if a problem arises because of failure to follow any care instructions you were given on purchase as this will fall under misuse. Please do not assume that because other items of jewellery that you may own tolerate a level of wear and tear that all items can be treated the same.

If there is any transit damage to the goods, shortages or incorrect goods, it is your responsibility to let me know within 3 days of receipt.

Any faulty/damaged items must be reported including photographic evidence and either a full refund or an exchange will be provided upon return. I do not and can not accept any responsibility for items not received by me so please always use a tracked service to return.

All orders are shipped from our UK studio using Royal Mail services except during industrial action. 2nd class is standard and upgrades are available including tracked services.. Our flatter items, ie earrings and bracelets all are sent in Eco friendly packaging, in a letter box friendly box. Some rings will also be sent in our letter box friendly packaging design. Any purchases over £60 will be automatically sent fully tracked.