Terms & Conditions and UK and EU Right of Withdrawal
Because you can’t see the Goods purchased before they are delivered to you, you can cancel any on-line order, unless this order has been personalised or made specially for you.
You are legally entitled to cancel your order within 14 (fourteen) working days after the day of delivery without giving any reason, once you have notified us you have another 14 days to return the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement e.g. through Etsy or you may use the withdrawal form which we will supply on request, but this form is not obligatory.
To cancel your order before it is despatched please contact us via Etsy or email: contact@beltdesigns.com
Before sending the Goods back to us, you must complete a Returns Form which will be inside the packaging of the purchased Goods when initially delivered, complete and send back the form with the cancelled purchase. If you do not have the Returns Form then please request one and we will email the form to you.
Please note that you have a statutory duty to take reasonable care of the Goods you wish to return. You are responsible for any damage occurring after you have received the goods, including during the return transport.
Please make sure you return the Goods unused and undamaged, with the original gift box (if applicable) and copy of the invoice/packing slip using a protective outer packaging. Should you return faulty Goods or Goods damaged in transit, please mention damage or faults accordingly in the Returns Form and state if you would like a refund or a replacement. We also recommend that you obtain proof of postage and check that the goods are insured for their full value in case they are lost in transit (Royal Mail usually include cover up to a certain value). We cannot refund you if we do not receive the Goods.
A refund can only be raised for the returned Goods once the undamaged and unused Goods have been received. If the Goods were returned due to a fault or because they were damaged in transit then we will also reimburse you for the cost of the return carriage once the faulty or damaged Goods have been received and inspected.
Once you have cancelled your order, you are entitled to a full refund of the Goods subject to them being new and unused, although this does not include the return postage fees. If you are returning items delivered within the UK then we will refund the standard price delivery fee if returned within 30 days of receipt (although we do not refund express delivery fees). If you return only part of your order we do not refund the delivery fee.
If we offered a free delivery service for orders over a specific value and you subsequently choose to return part of your ordered items that result in the total value of the purchase being below the threshold for a free delivery service then the standard delivery fee will be deducted from the refund.
We do not refund delivery fees or returned postage fees for returned International orders. The return postage and packaging costs incurred by you are not refundable. All return costs shall be borne by you – the customer unless we have provided a free returns label. We will endeavour to reimburse your payment within 5 (five) working days of receipt of the Goods and we will email you a notification.
NOTE: Simply refusing delivery of a parcel isn’t an acceptable means of return AND MAY NOT BE TRACKABLE and is not covered under this Returns Policy. You may not receive a refund if a parcel is refused as it may not be trackable and there is a chance we may not receive it. Should we receive a returned parcel that has been refused then you will be charged for the returned postage costs that is charged to us by the courier service used.
