If you wish for your order to be sent tracked, please upgrade your shipping at the checkout. You can then track your order here: https://www.royalmail.com/track-your-item

1. Shipping times are an approximate due to holidays, customs and weather. STUDIO TEW is unable to guarantee an exact delivery day because of this.
2. If you require your order quicker than what is stated on the listing, please contact me for a quote and estimated delivery time.
3. INTERNATIONAL SHIPPING INFORMATION (outside of UK)
International - Standard Delivery - NOT TRACKED
International - Tracked & Signed Delivery - TRACKED
If you wish to track your order please ensure you upgrade your delivery at the checkout to International Tracked & Signed Delivery.
4. UK orders are shipped via Royal Mail 1st class post - unless shipping is upgraded at the checkout.

I work Monday to Friday, 9am until 5pm. I aim to reply to all emails within 24 hours, please take into consideration different time zones and holidays etc.

Please ensure that the correct & full delivery address is given at the checkout.
STUDIO TEW is not responsible if an item gets sent to the wrong address.
Please contact me ASAP if the address needs to be changed.

All items are made and dispatched within 1-3 working days - unless otherwise stated.

I do my best to ensure my photos are a true representation of colour, but due to different phone/computer/iPad screens colours can vary from screen to screen. Please bare this in mind when ordering.

RETURN ADDRESS.
The return address can be found on the postage label on the front of your parcel.
Please pop a note in your return with your order number on & a reason for returning. Eg: unsuitable/wrong colour.
All refunds are processed once the item has been received back.
All returned item's must be in original, unused condition & returned within 21 days (extra time is allowed for orders outside of the UK)

Please note that clearance items can not be returned.
The buyer is responsible for the return postage costs.
Postage paid when placing the order is NOT refunded.

FAULTY ITEMS
If on the rare occasion your order develops a fault, please contact me.
Faults are covered up to 6 weeks after the purchase date.

Not a problem! Send me a message via Etsy & I shall do my best to help resolve any queries you have. (Please do not email studiotew@gmail.com as sometimes emails go straight to spam and this inbox isn't monitored as often as my Etsy inbox)
I aim to reply to all emails within 24 hours.
Please allow for different time zones & weekends etc.

Feedback is hugely important to me & my shop & other small business' alike.
This is not a side line job for me, this is my full time job and my sole income..it's what feeds my children and keeps a roof over my head, & we all know how damaging bad feedback can be. If you have a question regarding your order, PLEASE contact me before leaving negative feedback as 99% of the time I can resolve any issues. I always want my customers to be happy with their purchase.
AT THE SAME TIME..if you love your order please leave 5 star feedback :)

FROM ETSY
"On the rare occasion that something goes wrong during the buying process, we’re here to help. Etsy’s Purchase Protection programme allows you to shop confidently knowing you'll receive a full refund for qualifying orders when your item:

Doesn’t arrive
Arrives damaged
Differs significantly from the item description or photos (for example, the wrong material or colour)

All cases that are opened on Etsy are taken seriously, and are reviewed carefully by our case team to ensure the right decision is made. We understand that even the most experienced sellers can have unexpected issues from time to time, which is why Etsy's Purchase Protection programme is in place to help sellers with qualifying orders."