Right of Withdrawal: In accordance with the laws of the European Union on consumer rights, the buyer has the right to withdraw from the purchase contract within 14 days of receiving the product, without providing any reasons.
Withdrawal Notification: The buyer must notify their withdrawal via email or a withdrawal form within the 14-day period. The provided withdrawal form can be used, or the buyer may send a written notification containing the required information.
Product Return: In case of withdrawal, the buyer is obliged to return the product to the seller within 14 days from the notification of withdrawal. The return shipping costs are borne by the buyer.
Returned Product Conditions: The product must be returned in the same condition as it was received, without signs of use or damages, and with all accessories and original packaging.
Refunds: Once the returned product is received and verified, the seller will proceed to reimburse the buyer within 14 days from the receipt of the return. The refund will include the price of the product and the original shipping costs. The return shipping costs will not be refunded.
Customized Products: Custom-made and personalized products are not subject to the right of withdrawal unless they are defective or not as described.
Buyer's Responsibility: The buyer is responsible for the proper handling and custody of the product during the withdrawal period. In case of damage or loss of the product during the return, the buyer will be liable for the decrease in the product's value, and the refund may be reduced accordingly.
Contact: To exercise the right of withdrawal or for further information, the buyer can contact the store via the provided email address.