Refund policy
Updated on: 2025-03-04

Thank you for shopping at vizcart.etsy.com

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.
Returns

We have a 14-day return policy, this implies that the customer has the right to return the order within 14 days without giving any reason. Contact us within 14 days of delivery to inform us you want to proceed with a returns. The deadline for return an Order (dispatch items back) is 14 days from the date on which you inform us about the intention to return the order.

To be eligible for a return, you must inform US of your decision by mail at vizcart@vizart.io.

Item must be in the same condition that you received it and in its original packaging or equivalent one.

To start a return, you can contact us at vizcart@vizart.io

Please note that returns will need to be sent to the following address:

Vizart Studio
via Arno 48, 05018
Orvieto (TR) Italy

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value (as agreed upon with Seller). We cannot be held responsible for items damaged or lost in return shipment. Therefore Item must be return back with a tracked shipping. We are unable to issue a refund without actual receipt of the item or proof of received return delivery.

Please note that if your country of residence is not Italy, shipping your items may take longer than expected.

You can always contact us for any return questions at vizcart@vizart.io.
Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

If the item is damaged, defective or wrong, the return shipment cost is the responsibility of VizCart.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
14 day - cooling off period

Notwithstanding the above, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition that you received it and in its original packaging or equivalent one.
Refunds

We will notify you once we've received and inspected your return to let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at vizcart@vizart.io.