All of our products have a 1-year warranty, which means we’ll replace the damaged item within a year from the time of purchase.
If an item breaks within a year after purchasing it from our online store, we’ll send a new one based on inventory availability, the customer does not need to send the faulty item back to us. We do not accept exchanges or replacements due to damage caused by misuse or regular wear and tear.
Exceptions to our warranty are:
If a product has been altered in any way, we can’t replace the item. We’re unable to replace lost or stolen items. Some bracelets are not sold separately inside our style packs. If these bracelets break, a replacement value will be assigned based upon the type of bracelet that broke.