Dear Jordan, We are very sorry that you have to return your lighter. As mentioned during our exchanges, we always check the working order of our lighters. And as you can read from other clients, our checks are rather efficient, since we have 100% of positive evaluation. Your lighter must have felt between the check cracks and be the exception. Again, we are very sorry about that. This said, we are bit disappointed by your evaluation, since a solution has been easily found: you return the lighter and you are reimbursed. Anyway. That kind of situation must happen sometimes, we believe. Keep safe & well