Delivery Policy
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Dispatch is normally 3-5 working days from order, the dates are displayed on Etsy, and I do my best to dispatch in these times. I will let you know, if for any reason something happens and I cannot do this, and you can cancel for a refund in full, if the new dispatch date is not suitable.
Etsy notifies you on dispatch.
PostNord Denmark´s expected postal delivery times:
Denmark: 1-3 working days from dispatch
EU: 3-5 working days from dispatch
Rest of World: 5-7 working days from dispatch + customs clearance
I add additional days onto these, as they are a bit optimistic, and note that delivery times may be extended by public holidays and during busy periods, or disruption to services through adverse weather or strikes.
International deliveries are not notifiable as lost until 20 working days (25 outside Europe) after the PostNord expected delivery date.

Parcels to the US are usually delivered within 1 to 3 weeks.

International customers are responsible for ensuring the goods are acceptable in their country and for payment of all local taxes, customs duty, processing and import fees.

Please make sure that your delivery address is correct when placing the order. Because of seller protection rules I will only ship to the address on the order. If a different address is requested after order, I will unfortunately have to cancel the order and start again.

Refund Policy
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Terms and Conditions

All our consumer sales on Etsy.com are subject to EU laws, including the Consumer Rights Directive.

Right to Cancel:
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The customer may cancel for any reason (including colour not liked or incorrect size) from order until the end of 14 calendar days after the day of delivery to customer.
You must send your cancellation notice before the cancellation period has expired, by post, email or via Etsy Conversations. I would prefer you to use Etsy Conversations for all Etsy orders so that records of communications are available to Etsy's administration. You may use the Cancellation Form provided but it is not essential.

For cancellations I will refund the order value (including shipping of the item to customer), within 14 days of cancellation where goods have not yet been dispatched, within 14 days of us receiving returned goods, or 14 days of giving us evidence of sending back. Refunds will be made using the original payment method. The customer is chargeable, up to original order value, for goods that are not received back or are returned damaged.

If goods are cancelled after dispatch to customer please refuse delivery and the delivery service will return to sender. If you do not cancel and do not pick up your order in time from the service point it will not been accepted as a regular cancellation. It is your responsibility to check your email or mail box for notification from the carrier. If the item is returned to us you are responsible for the return shipping costs and to cover any extra costs for us.

Cancelled goods that have been delivered to the customer must be sent back within 14 days of cancellation. Please return goods in a resaleable condition ie. original packaging and clean.

Returns of cancelled items are to be arranged by the customer and are at customer cost. Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of posting and proof of delivery should be used.

The following items can't be returned or exchanged
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Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders

For international returns from outside the EU please mark the parcel "RETURN OF GOODS" and add my companys Import Registration Number (EORI Number DK34251223). You will need to attach a completed CN22 or CN23 form . We cannot refund import duties or taxes paid by you for receipt of the goods into your country, you will need to do that yourself, please keep copies of all paperwork and proof of posting of returned goods to support your application for refunds of import duties and taxes. When returning goods from outside the EU a customs processing fee of 160 DKK + Etsy currency conversion fees will be charged, which will be collected by the Danish Postal Service and deducted from the total amount we refund to you.

Legal Guarantee / Warranty
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You have a 12 month guarantee period for the pre-used (vintage or antique) items I sell in my shop from the date of proofed delivery. As the items are pre-used the guarantee is valid for defects only that not are natural consequences of normal use of the items. In case a defect becomes apparent in 12 month guarantee period you will have to get in touch with us before the guarantee period expires. If the defect has come from normal and appropriate use and your item was delivered in the EU we might ask you to return the item for a repair. For items delivered outside the EU you will receive a refund according to the defect. The refund will never exceed the item price.

Cancellation Form
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EU law requires that I provide, before order, a "form" for you to cancel your order. Please print and use this form if you really want to, but it is not necessary for you to use it:

To
Danish Mood
Schleppegrellsgade 2
8000 Aarhus C
Denmark
e-mail danishmood [!at] gmail.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
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Ordered on [*]/received on [*],
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Name of consumer(s),
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Address of consumer(s),
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Signature of consumer(s) (only if this form is notified on paper),
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Date
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[*] Delete as appropriate.
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When the contract is formed
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This shop displays goods which are advertised for sale and gives information about them. By advertising goods we are inviting you to place an order. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other, until the order is dispatched.