SAMPLES & NON-PERSONALISED ITEMS:
UK: Items will be posted within 1-2 working days from receipt of payment, via 1st Class Royal Mail. (Please allow 3-4 working days, although delivery aim by Royal Mail is next working day).
Elsewhere: Items will be posted within 1-2 working days via International Standard or Tracked & Signed delivery (Royal Mail delivery aim 5-7 working days).

CUSTOMISED ITEMS:
Upon final approval and receipt of full balance, your items will be sent to print. You should expect to receive your items within 1 week from ordering (allow up to 2 weeks if you are ordering from outside the UK), multiple items may take longer but we will keep you informed. Orders are packaged to avoid damage during transit.

NEED IT ASAP?
If you are in a hurry we offer a Guaranteed Next Day service (UK only). If you would like a Saturday or Named Day delivery please get in touch and we will notify you of the additional costs. Other speedier options available for orders outside UK but these are quite expensive. Please enquire.

Please note that when ordering from outside the UK, buyers are responsible for any customs fees or import taxes that may apply. Racoon Graphic Design is not responsible for delays due to customs.

***Please make sure your shipping address is up to date as we will deliver to the address on your account, unless other arrangements have been made.***

* CHRISTMAS SHIPPING 2016 *

Last recommended shipping dates for UK:
1st Class and Royal Mail Signed For® – Wednesday 21st December
Royal Mail Special Delivery Guaranteed® – Thursday 22nd December

International Standard/Tracking:
Africa, Middle East – Saturday 3rd December
Cyprus, Asia, Far East (including Japan), Eastern Europe – Wednesday 7th December
Caribbean, Central and South America – Thursday 8th December
Greece, Australia, New Zealand – Saturday 10th December
Czech Republic, Germany, Italy, Poland – Wednesday 14th December
Canada, Finland, Sweden, USA – Thursday 15th December
Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland – Friday 16th December
Belgium, France, Ireland, Luxembourg – Saturday 17th December

OUR PRODUCTS MAY NOT BE REPRODUCED, MODIFIED, DUPLICATED, COPIED, SOLD, RESOLD, REVERSE-ENGINEERED OR OTHERWISE EXPLOITED FOR ANY COMMERCIAL PURPOSE WITHOUT OUR PRIOR WRITTEN AUTHORISATION. YOU AGREE THAT WHEN PURCHASING OUR PRODUCTS, THEY ARE ONLY FOR PERSONAL USE. DISTRIBUTING AND SHARING OUR DESIGNS IS STRICTLY PROHIBITED. ALL OF OUR DESIGNS ARE OUR INTELLECTUAL PROPERTY, THANK YOU.

If you have any other questions, suggestions or requests please send us a message and we will get back to you as soon as we can, usually within a few hours.